If you continue to browse and use this website you are agreeing
to comply with and be bound by the following terms and conditions of use, which
together with our privacy policy and disclaimer policy govern Metsire Dental's relationship
with you in relation to this website.
The term Metsire Dental or 'us' or 'we' refers to the owner of the website whose
registered office is at Thodupuzha, Kerala, India 685584.
The use of this website is subject to the following terms of use:
* The content of the pages of this website is for your general information and use
only. It is subject to change without notice.
* Neither we nor any third parties provide any warranty or guarantee as to the accuracy,
timeliness, performance, completeness or suitability of the information and materials
found or offered on this website for any particular purpose. You acknowledge that
such information and materials may contain inaccuracies or errors and we expressly
exclude liability for any such inaccuracies or errors to the fullest extent permitted
by law.
* Price of the products in the website are determined by Metsire management. Any external
manipulation on the prices will not be honored by Metsire. In those events company would
cancel those orders and refund payment
* Your use of any information or materials on this website is entirely at your own
risk, for which we shall not be liable. It shall be your own responsibility to ensure
that any products, services or information available through this website meet your
specific requirements.
* From time to time this website may also include links to other websites. These
links are provided for your convenience to provide further information. They do
not signify that we endorse the website(s). We have no responsibility for the content
of the linked website(s).
This privacy policy sets out how Metsire Dental uses and protects any information
that you give Metsire Dental when you use this website.
Metsire Dental is committed to ensuring that your privacy is protected. Should we
ask you to provide certain information by which you can be identified when using
this website, then you can be assured that it will only be used in accordance with
this privacy statement.
Metsire Dental may change this policy from time to time by updating this page. You
should check this page from time to time to ensure that you are happy with any changes.
This policy is effective from 01 Aug 2010.
What we collect
We may collect the following information:
* Name and job title
* Contact information including email address
* Demographic information such as postcode, preferences and interests
* Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better
service, and in particular for the following reasons:
* Internal record keeping. * We may use the information to improve our products
and services. * We may periodically send promotional emails about new products,
special offers or other information which we think you may find interesting using
the email address which you have provided. * From time to time, we may also use
your information to contact you for market research purposes. We may contact you
by email, phone, fax or mail. We may use the information to customise the website
according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent
unauthorised access or disclosure we have put in place suitable physical, electronic
and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard
drive. Once you agree, the file is added and the cookie helps analyse web traffic
or lets you know when you visit a particular site. Cookies allow web applications
to respond to you as an individual. The web application can tailor its operations
to your needs, likes and dislikes by gathering and remembering information about
your preferences.
We use traffic log cookies to identify which pages are being used. This helps us
analyse data about webpage traffic and improve our website in order to tailor it
to customer needs. We only use this information for statistical analysis purposes
and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor
which pages you find useful and which you do not. A cookie in no way gives us access
to your computer or any information about you, other than the data you choose to
share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept
cookies, but you can usually modify your browser setting to decline cookies if you
prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have
used these links to leave our site, you should note that we do not have any control
over that other website. Therefore, we cannot be responsible for the protection
and privacy of any information which you provide whilst visiting such sites and
such sites are not governed by this privacy statement. You should exercise caution
and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in
the following ways:
• whenever you are asked to fill in a form on the website, look for the box that
you can click to indicate that you do not want the information to be used by anybody
for direct marketing purposes • if you have previously agreed to us using your personal
information for direct marketing purposes, you may change your mind at any time
by writing to or emailing us at info@metsire.com
We will not sell, distribute or lease your personal information to third parties
unless we have your permission or are required by law to do so. We may use your
personal information to send you promotional information about third parties which
we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the
Data Protection Act 1998. A small fee will be payable. If you would like a copy
of the information held on you please write to below address.
If you believe that any information we are holding on you is incorrect or incomplete,
please write to or email us as soon as possible, at the above address. We will promptly
correct any information found to be incorrect.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using
the information below:
Metsire Dental
Adam Star Complex
Thodupuzha
Kerala, India - 685584
Phone
0-4862-221650 (+91-4862-221650
0-928-803-4847 (+91-928-803-4847)
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Shipping & Delivery Policy (Products)
For International buyers, orders are shipped and delivered through registered international
courier companies and/or International speed post only. For domestic buyers, orders
are shipped through registered domestic courier companies and /or speed post only.
Orders are shipped within 7 working days or as per the delivery date agreed at the
time of order confirmation and delivering of the shipment subject to Courier Company
/ post office norms. Metsire Dental is not liable for any delay in delivery by the
courier company / postal authorities and only guarantees to hand over the consignment
to the courier company or postal authorities within 7 working days from the date
of the order and payment or as per the delivery date agreed at the time of order
confirmation. Delivery of all orders will be to registered address of the buyer
as per the credit/debit card only at all times (Unless specified at the time of
Order). For payments Metsire dental is proud to use EBS payment gateway for fast,
easy and efficient secure payments. All major credit cards are accepted.
Shipping & Delivery Policy (Services)
Delivery of our services will be confirmed on your mail ID as specified during registration.
For any issues in utilizing our services you may contact our helpdesk on 0-4862-221650
(+91-4862-221650)
How the delivery charge is calculated for multiple units and some products
The shipping charge is based on the weight of the product. For multiple products
ordered from the same category the program adds up the weight of all the units ordered
and charges a single delivery fee.
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Cancellation Policy
Metsire Dental believes in helping its customers as far as possible, and has therefore
a liberal cancellation policy. Under this policy:
• Cancellations will be considered only if the request is made within 24 hours of
placing an order. However, the cancellation request will not be entertained if the
orders are processed for shipping.
• There is no cancellation of orders placed under the Same Day Delivery category.
• No cancellations are entertained for those products that the Metsire Dental marketing
team has obtained on special occasions. These are limited occasion offers and therefore
cancellations are not possible.
• In case of receipt of damaged or defective consumer durable items and non durable
items like handpiece, please report the same to our Customer Service team. The request
will, however, be entertained once the merchant has checked and determined the same
at his own end. This should be reported within 24 hours of receipt of the products.
• The product image(s) may not match exactly with the actual product. Please verify the contents before
placing your order. This is available under each product's description with "Contents :" tag
• In case you feel that the product received is not as per
your expectations, you must bring it to the notice of our customer service within
24 hours of receiving the product. The Customer Service Team after looking into
your complaint will take an appropriate decision.
• In case of complaints regarding products that come with a warranty from manufacturers,
please refer the issue to them.
Return Policy
To return a product, please contact us with your purchase details within seven (7)
days of your purchase. Products must be returned unopened an exchange. We don't issue refunds. Please include your order number (sent to you via email after
ordering) and tell us why you’re returning – we take customer feedback
very seriously and use it to constantly improve our products and quality of service.
Refunds/returns are not being provided for services delivered in full such as installation
service. Any shipping or delivery charges will not be refundable. We don't accept partial returns on bundled or packaged products.
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The information contained in this website is for general information purposes only.
The information is provided by Metsire Dental and while we endeavor to keep the
information up to date and correct, we make no representations or warranties of
any kind, express or implied, about the completeness, accuracy, reliability, suitability
or availability with respect to the website or the information, products, services,
or related graphics contained on the website for any purpose. Any reliance you place
on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation,
indirect or consequential loss or damage, or any loss or damage whatsoever arising
from loss of data or profits arising out of, or in connection with, the use of this
website.
Through this website you are able to link to other websites which are not under
the control of Metsire Dental. We have no control over the nature, content and
availability of those sites. The inclusion of any links does not necessarily imply
a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Metsire
Dental takes no responsibility for, and will not be liable for, the website being
temporarily unavailable due to technical issues beyond our control.
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